Frequently Asked Questions (FAQs)
Payment Options:
BDO
BPI
UNIONBANK
GCASH
MAYA
Palawan Pay
Please complete payment WITHIN 3 BUSINESS DAYS and send a copy/screen grab of your deposit slip to piesaph@gmail.com with your name and order number as subject title.
Shipping:
Delivery is 1-2 business days for Manila and 3-5 business days for provincial orders upon completion of payment. We will send an e-mail once your order is on its way. Please do give allowance on delivery during inclement weather. We are not liable for any delay or loss made by the courier as well as damaged item/s DURING transit. Do make sure someone is available to receive package when you're not available.
Return/Exchange/Refund:
Items are accepted for return provided they are sent to us within 5 days upon receiving with tags still intact. Please make sure product has not been used or washed. We send exchange/replacements once we have received the items back. Shipping fee back to us is shouldered by buyers to any courier of choice. Refunds are welcome and done in the form of store credits. Items on sale or purchased through a discount code cannot be exchanged.
Shipping:
Delivery is 1-2 business days for Manila and 3-5 business days for provincial orders upon completion of payment. We will send an e-mail once your order is on its way. Please do give allowance on delivery during inclement weather. We are not liable for any delay or loss made by the courier as well as damaged item/s DURING transit. Do make sure someone is available to receive package when you're not available.
Return/Exchange/Refund:
Items are accepted for return provided they are sent to us within 5 days upon receiving with tags still intact. Please make sure product has not been used or washed. We send exchange/replacements once we have received the items back. Shipping fee back to us is shouldered by buyers to any courier of choice. Refunds are welcome and done in the form of store credits. Items on sale or purchased through a discount code cannot be exchanged.